Returns & Exchange Policy | Threads by Deepika

OUR SIMPLE PROMISE

Easy Exchange & Replacement Rules (No Returns)

We personally check every saree, suit, and lehenga by hand before packing and sending it to you. We want you to love what you wear.

If you ever receive a damaged piece or the wrong item, we will fix it for you quickly and without any hassle.

⏱️ Report Within 2 Days of Delivery 🚚 ₹100 Courier Help Paid by Us ❌ No Cash Refunds 🔄 Exchange / Replacement Only

💡 Quick Note: Items on discount sale or clearance are final sale and cannot be returned or exchanged. Fresh full-price items are eligible for replacement if damaged.

Simple 4-Step Guide

What to Do If an Item Is Damaged or Wrong

If your parcel arrives damaged or you received the wrong item, follow these 4 easy steps:

Step 1

Tell Us in 2 Days

Email us at ThreadsByDeepika@gmail.com or use the storefront AI Chatbot within 2 days of delivery.

Step 2

Send Clear Photos

Take a quick photo of the parcel address label and the damaged part so our team can see the issue.

Step 3

Send Item Back (We Pay ₹100)

Courier the item back to our address using any courier. We will reimburse ₹100 to you for shipping.

Step 4

Get Exchanged Piece

Once received, we immediately ship a brand-new replacement or exchange piece directly to you.

PLEASE REMEMBER

Please open and check your parcel as soon as it arrives. You must contact us within 2 days (48 hours) so we can help you right away.

Clear Rules

Key Rules to Keep in Mind

🔄

Exchange & Replacement Only

We do not accept returns for refund or return money to cash/bank. If your request is approved, you will receive a brand-new replacement item or an exchange piece of the same value.

🚚

₹100 Courier Help

When you courier the item back to our address, we will pay you ₹100 to cover your courier expenses.

🎨

Slight Screen Color Differences

Photos on mobile screens and computers may look slightly brighter or darker than real fabric due to screen settings. A small shade difference is normal.

🏷️

Sale & Discount Items

Items bought on clearance or special discount sale are final and cannot be exchanged or replaced.

✂️

Items That Cannot Be Exchanged

We cannot accept exchanges or replacements for:

Sarees with stitched blouses
Custom-tailored or altered garments
Ready-to-wear (pre-draped / pre-stitched) sarees
Custom made-to-order outfits

Personal Preference

If You Change Your Mind or Do Not Like the Outfit

Because all our outfits are carefully hand-checked and photographed in natural studio lighting, we cannot accept returns or exchanges simply for change of mind or personal dislike.

⚠️ Please note: Exchanges are only valid for damaged pieces, manufacturing defects, or wrong items sent. No returns/refunds.

Artisan Handwork

About Beads, Sequins & Hand Embroidery

Handmade Indian ethnic wear with beads, cutdana, and hand sequins is very delicate. A few loose threads or a couple of falling sequins during courier travel is completely natural in handmade clothes.

💡 Easy Tailor Tip:

When getting your blouse stitched or putting fall & pico on your saree, your local tailor can easily tuck in any loose edges or adjust the sequins into the seams.

Quick Help

Frequently Asked Questions (FAQ)

You must inform us within 2 days (48 hours) of delivery. Send an email with your Order ID and photos to ThreadsByDeepika@gmail.com or use the storefront AI Chatbot.

Send the parcel back using any standard local courier and share the receipt or tracking number with us. We will send ₹100 directly to you.

No, we do not return money or provide cash/bank refunds. You will receive a brand-new replacement item or an exchange piece of the same value.

No. Sarees with stitched blouses, customized garments, and ready-to-wear pre-stitched outfits cannot be exchanged or replaced.

Have any questions about your order?

Contact Support →

EXCHANGE & REPLACEMENT POLICY